Information for referrers

This information is for professionals who want to refer someone currently being treated by another service, to an MHAIDS service, or who have a question about the referral process.   

If you are a member of the public who wants to learn more about our services, please visit the How to contact our services page or the team’s page on our website.  

How to make a referral to our services 

For after-hours/urgent referrals: 

Please call MHAIDS on 0800 745 477. 

Referring to our service during business hours*: 

• If you are a Health New Zealand | Te Whatu Ora health professional in another district and need to transfer someone who is currently being treated by your service, please contact the relevant service directly. If you would like to speak to our crisis services, please contact them directly or call 0800 745 477. 

• If you are a GP, please complete the referral process online via Healthlink or BPAC.  More information on our services for primary care can be found on 3D Community Health Lower North Island Pathways. 

• For all other agencies/providers, please call the relevant service to make a referral or if you have a question about the process. If your request requires an urgent MHAIDS response, please call 0800 745 477. 

For contact details for each service, please refer to the ‘how to contact our services’ page. Please telephone the service to request its email address. 

*Business hours are usually Monday to Friday, 8.30am-5pm, however there may be slight variations. Please refer to the ‘How to contact our services’ page for details of each service’s opening hours. 

Information we require 

You’ll need to supply us with some information about the tāngata whaiora / service user you are seeking to refer: 

• Their name  

• Their date of birth 

• Their current address and phone number 

• Confirmation that this person (or their legal guardian) has consented to them being referred to MHAIDS  

• Your expectation in referring this person to MHAIDS  

Please also provide details of a next of kin, other whānau member, or support person of the person you are seeking to refer. You’ll need the consent of the person being referred to provide this information: 

• Their name 

• Their current phone number 

Which service should I refer to? 

Details of all our services can be found on the ‘How to contact our services’ page.  

Some of our services (such as our adult community services) operate in different geographical areas, or ‘home bases’, within our region. If you need to refer to one of our community services but are not sure which one, please refer to the maps and boundary descriptors below. Click the map to view a larger version.