The Mental Health, Addiction and Intellectual Disability Service (MHAIDS) welcomes compliments, suggestions and complaints. Receiving feedback gives us an opportunity to improve our services and to pass on compliments to our hard-working staff.
If you have a compliment or suggestion, please complete the feedback form below and we will forward it to the relevant department.
If you have a concern or complaint about your current care, we encourage you to speak to the staff who are looking after you. Often such issues can be resolved straight away.
To send us a compliment, suggestion or complaint, you need to follow the process for the hospital in the area you live in. Use the links below to go to the relevant web page for your local hospital:
- Capital & Coast (Wellington, Porirua and Kāpiti)
- Hutt Valley (Hutt City, Upper Hutt, Petone, Wainuiomata and Eastbourne)
- Wairarapa (Martinborough, Featherston, Greytown, Carterton, Masterton and outlying rural districts)
Support through the process
Nationwide Advocacy Services
If you need support or help with making a complaint, you can contact the Nationwide Advocacy Services, a free independent service that offers advice and support related to the complaints process.
Phone: 0800 555 050
Email: advocacy@hdc.org.nz
Unresolved complaints
If you believe your complaint is unresolved please contact us again so we can try and help further.
You also have the right to contact the Health and Disability Commissioner:
Health and Disability Commissioner
Postal address: PO Box 1971 Auckland
Phone: 0800 11 22 33
Email: hdc@hdc.org.nz
